To order your repeat prescription online please click on the image below.
Patient Prescription Information
Please note the prescription line will no longer be available from 1st January 2016 all requests to be paper format or system online from this date onwards.
We now have the facility to send your prescription electronically to the pharmacy of your choice. Please mark this on your prescription when you put your repeat slip in or notify the reception team. If the chemist is out of the Thornaby or Ingleby Barwick area please provide an address so we can make sure we send it to the correct chemist.
The majority of chemists in Stockton are now up and running with this facility but not all are in Middlesbrough. We will let you know if your chemist of choice does not accept electronic prescriptions.
If you have any questions on electronic prescribing please speak to the reception team.
Ordering Your Medications
There are several ways you can order your medications:
By Repeat Slip – Simply fill in the repeat slip, mark on where you would like to collect your prescription from and hand it in at reception or post it in one of the post boxes.
Online – Click here and enter your login details and follow the onscreen instructions.
By Post – Post your repeat slip to us with a self-addressed envelope and we will post your prescription back to you.
By E-mail - firstname.lastname@example.org
Please allow 48 working hours before you collect your prescription and a further 24 hours if you are collecting your prescription from the Chemist. Please also remember to take weekends and bank holidays into account.
If you are ordering medication which has not been commenced by your GP, we will need details to enable us to provide you with a prescription. If you have a discharge letter or written advice from the hospital/consultant please bring it to the surgery. If you only have the medication boxes please give us the full details of who prescribed it, which hospital department/s, the name and strength of the medication and how often you take it.
We will need to get this check with your usual GP and confirm with the hospital and this can cause a delay in getting the prescription ready for you. For that reason the hospital will ensure you have up to 14 days' supply when you are discharged.
Patients on repeat medication will be asked to see a doctor, Nurse Practitioner or Practice Nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £8.20
- 12-month prepayment certificate (PPC): £104.00
- 3-month PPC: £29.10
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website
- If you are suffering from any severe side effects from medications or have any questions regarding your medications, please leave your question as message with your usual doctor and it will be answered.
- Please make sure you do not run out of your medication especially over holidays and weekends.
- Please do not stockpile or hoard medicines: this is dangerous.
- Never use medication prescribed for anyone else except yourself.
- Never exceed the dose of medication advised by the doctor.
- Keep your medications in a safe place & out of the reach of children.
- All medication is prescribed at the discretion of the doctor only.
- If you are unsure about your medication, ask the doctor or pharmacist.
Different ways to manage your medications
If you have difficulty managing your medications or you know someone who needs help with the medication management there are a few things that can help.
We have a system called repeat dispensing. This enable the practice to issue up to 1 years supply of prescriptions to be sent to a chemist of your choice. This means you only need to go to your chemist every month and they will have it all ready for you. Repeat dispensing is only suitable for patients on steady medications and are on no more than 5 different medications.
Some of the chemists in the area offer a managed repeat system. When you collect your medications from the chemist they ask you what you will be needing for the next month. They then put the request into us and have your medications ready for the next month.
They also run a system for elderly patients and patients who have difficultly remembering when to take their medications. This is medi boxes. The Chemist will supply you with a medi box for the week with all the tablets allocated to morning, afternoon and night-time.
Please speak to our reception team if you have any questions about the above.
Prescriptions Frequently Asked Questions
1 – What do I do if I’ve lost my medication?
You will need to notify the police and get a crime number. Once you have a crime number we can issue you another prescription.
2 – What do I do if I need my repeat whilst I’m on holiday?
When you order your medication before you go away we can issue you a one off prescription with 2 months supply on to cover you whilst you are away.
3 – What do I do if I run out of medication?
We can issue you a same day emergency prescription. You will need to make sure you order your medication before you run out again as we can only issue 1 emergency prescription in a 6 month period.
4 – What do I do if I get started on a new medication by the hospital / optician?
Bring the paper work to the surgery and we will organise a routine prescription for you. Medications advised by the hospital / optician are not urgent unless it states so on the form.
5 – Do I need to see a doctor if I want a medication I haven’t had for a few months?
No, we will ask the GP if it is ok to issue this medication. If there is a problem we will contact you.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
|Prescription handed in at Surgery||Collection from the Surgery||Collection from a Chemist|
|Before 10am on a Monday||Ready after 2pm Wednesday||Ready after 2pm Thursday|
|Before 10am on a Tuesday||Ready after 2pm Thursday||Ready after 2pm Friday|
|Before 10am on a Wednesday||Ready after 2pm Friday||Ready after 2pm Monday|
|Before 10am on a Thursday||Ready after 2pm Monday||Ready after 2pm Tuesday|
|Before 10am on a Friday||Ready after 2pm Tuesday||Ready after 2pm Wednesday|
If you require an emergency prescription you will need to come to the surgery and complete a request for the items you require and this will be passed on to the Emergency Doctor.
You will then need to call the surgery after 4.30pm to see if the items have been prescribed.
All Emergency Prescriptions must be collected the day they are issued otherwise they will be cancelled off and will need to be ordered as a routine prescription.
EMERGENCY PRESCRIPTIONS ARE ISSUED AT THE DISCRETION OF THE EMERGENCY DOCTOR