Patient Survey – Woodbridge Practice

Improving the practice
Introduction

The Practice continues to operate a telephone triage system to maximise doctors and clinicians resources however we are committed to making improvements. Also to reassure patients our Doctors and clinicians are still continuing face to face appointments when necessary.

This survey is anonymous. The questionnaire is open from 01/09/2022 to 30/09/2022
Which site are you completing this for? *

Thornaby Ingleby
Did you complete this survey when it ran in Jan 2022? *

Yes No
Have you visited or used the Practice services since Jan 2022? *

Yes No
Please rate each of the following areas by selecting an option on each question:
Access to a Doctor or Nurse
Speed at which the telephone was answered initially *

No experience Poor Fair Good Very Good Excellent
Speed at which the telephone was answered if call transferred *

No experience Poor Fair Good Very Good Excellent
Length of time you had to wait for an appointment *

No experience Poor Fair Good Very Good Excellent
Convenience of day and time of your appointment *

No experience Poor Fair Good Very Good Excellent
Speaking to or seeing to the Doctor of your choice *

No experience Poor Fair Good Very Good Excellent
Length of time waiting to see the Doctor or Nurse *

No experience Poor Fair Good Very Good Excellent
Opportunity of obtaining a home visit when necessary *

No experience Poor Fair Good Very Good Excellent
Level of satisfaction with the after hours service *

No experience Poor Fair Good Very Good Excellent
Level of satisfaction with the first contact with a clinician being by phone in the time of pandemic? *

No experience Poor Fair Good Very Good Excellent
Obtaining Test Results
Were you told when to contact the Practice for your results? *

No experience Poor Fair Good Very Good Excellent
Results available when you contacted The Practice? *

No experience Poor Fair Good Very Good Excellent
Level of satisfaction with the amount of information provided *

No experience Poor Fair Good Very Good Excellent
Level of satisfaction with the manner in which the result was given *

No experience Poor Fair Good Very Good Excellent
About the staff
The information provided by the Reception staff *

No experience Poor Fair Good Very Good Excellent
The helpfulness of the Reception staff *

No experience Poor Fair Good Very Good Excellent
The information provided by other staff *

No experience Poor Fair Good Very Good Excellent
The helpfulness of other staff *

No experience Poor Fair Good Very Good Excellent
My overall satisfaction with the Practice *

No experience Poor Fair Good Very Good Excellent
And finally
Do you use the Practice online booking system for telephone appointments? *

Yes No
If you do not have a username and password, contact your practice to register for “SystmOnline”

Please note these are still for telephone appointments only and you will usually be phoned within 2 hours of the appointment. Please do not attend the surgery. (Unfortunately the online booking systems is a national
computer system and Woodbridge Practice cannot amend the text to explain this).
Do you use the NHS App? *

Yes No
This is different from the NHS Covid App and is available from your usual App Store – search for NHS App.
Do you use the online e-consult service for non-urgent advice/assistance? *

Yes No
To access this online service please visit the Practice website https://woodbridgepractice.webgp.com/

If you are interested in applying to join the Patient Participation Group please drop your contact details off at the Reception or message us on our FB page https://www.facebook.com/groups/woodbridgeppg
Further Comments
Should be Empty:

Improving the practice

Access to a Doctor or Nurse

Obtaining Test Results

About the staff

And finally