The Practice in an average week across both Thornaby and Ingleby Sites offers many appointments with its various clinicians and we would like to thank those patients who attend and those who do cancel appointments they no longer need so they can be offered to other patients.
Month | Did Not Attend Appointments | Wasted Clinical Time in Hours |
August 2023 | 129 | 39 |
September 2023 | 155 | 47 |
October 2023 | 164 | 49 |
Also, during usual opening hours, you can cancel appointments by phone from 8.00am although actual appointments cannot be made until 8.30am and later. If you booked online or on the NHS App (or whichever App you use), you should also be able to cancel it if you no longer need it. There have been some technical issues recently which we are reassured have been resolved.
Please see leaflets in Reception areas on how to get access to SystmOnline and e-consults. There is a system in place for access to records for children and cared for patients, please seek advice from the Receptionist.
Unfortunately there has been an increase in abuse towards staff which will not be tolerated by the Practice and they have advised that aggressive abusive behaviour may result in patients being removed from the Practice list.
